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Roxanne Zetzman

Director of Operations


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Areas of Expertise

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Business Process Transformation

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Project & Change Management

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Resource Management

On the Job

Roxanne is the Director of Operations for SVA Certified Public Accountants and directs and manages the daily processes pertaining to CPA firm operations. She is focused on providing an efficient and effective client experience. By optimizing process improvements based on best practices, Roxanne is responsible for streamlining SVA’s internal processes with our clients in mind.

Working with SVA’s leadership team, she implements and aligns standards for systems, software, governance management, and data processes.

Roxanne manages the professional team that supports the CPA firm’s communications, relationship management, and administrative processes.

Her industry experience includes Professional Services, Mutual Insurance, Public Accounting, Higher Education, and Biotechnology. She has been certified in Agile Scrum methodology, Crucial Conversations, and Conflict Resolution.

Areas Of Expertise

  • Business Process Transformation
  • Project and Change Management
  • Resource Management
  • Cross-functional Team Development
  • Compliance


Roxanne and her husband treasure their time with family and living the lake life in the beautiful state of Wisconsin. Along with their son, daughter, grandson and dogs, you will find them outdoors enjoying everything the seasons have to offer. If it is an outdoor sporting event, art, music or community fair, they are most likely there. Much of their time is also spent providing their grandson additional care and support. They pay it forward by volunteering and supporting various Autism, and other organizations, in support of family, friends and community.


  • Scaled Agile Framework
  • Scrum Master
  • Project and Change Management

Professional Memberships, Affiliations & Activities

  • CPA Firm Management Association (CPA FMA)

Awards and Affiliations

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Madison, WI
1221 John Q Hammons Dr, Suite 100
Madison, WI 53717
(608) 831-8181

Milwaukee, WI
18650 W. Corporate Drive, Suite 200
Brookfield, WI 53045
(262) 641-6888

Colorado Springs, CO
1880 Office Club Pointe, Suite 128
Colorado Springs, CO 80920
(719) 413-5551

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(888) 574-4782

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